Get Products Valued at over $5000 for an Insanely Discounted Price
- Access to all premium themes & plugins
- Use on unlimited domains and websites
- Use on client websites
- No usage limits
- Premium support
All This for Only $99.47!No Monthly Fees
Frequently Asked Questions
You have some questions? We have the answeres. Go through the below FAQs to clear your confusions.
How many products am I getting?
You are getting over 70 premium themes and 18 premium plugins with your purchase.
When does this offer expire?
The offer for the extended membership expires on 3rd December, 2020.
What do I get with my purchase?
You get all our current premium themes and plugins. You can use each product on unlimited domains..
Do you provide support?
Yes, we offer 24x7 premium support with all purchases. If you face any issue with any of our themes or plugins, just open a ticket and we will be on it.
Are there any renewal charges?
The extended membership offered here renews yearly @ same price per year. This is usually priced at a much higher price for unlimited sites license.
Can I cancel my renewal fee or subscription?
Yes, absolutely. You can cancel your subscription any time you like.
What happens when I cancel my MyThemeShop membership subscription?
Please note that canceling your membership is different from getting a refund.
MyThemeShop memberships can be bought on a month-to-month basis or yearly basis.
When you cancel your membership, you retain access to all themes and plugins, including support, for your entire period.
For example, if you purchased a monthly membership and canceled on the 15th day, you will still have access to all themes and plugins till the 30th day, including support. After the 30th day, you will lose access to the themes, plugins, and support.
You can always re-continue your membership by paying the membership fee again.
Can I still use themes/plugins after I cancel my membership?
Yes, you can use the themes and plugins that you've downloaded forever. We recommend that you keep a backup copy of the themes and plugins you have downloaded, as you won't be able to re-download them after your membership expires. After your membership expires, you also won't have access to updates or support.
Can I customize the theme/plugin?
All MyThemeShop themes contain an easy to use options panel that allows you to customize all the theme features without touching a single line of code. You are free to make code changes or design changes to the theme files at your own risk. Please note that MyThemeShop will not be responsible for issues that arise after changes to the theme code. Support for themes with custom code will be limited for obvious reasons.
Membership plan owners also get access to the theme's Photoshop PSD files which can be customized and used without attribution.
Will the themes & plugins work with third-party plugins?
MyThemeShop products follow WordPress's standard code practices which make them secure and compatible with majority third-party plugins. If you face any plugin related issues with our theme or plugins, we would be happy to support and resolve your issues. However, we cannot provide support if the problem lies with a third-party plugin or a theme.
Which browsers are supported by MyThemeShop products?
MyThemeShop themes are tested thoroughly on all the latest browsers including, but not limited to, Google Chrome, Firefox, Safari, Opera, and Internet Explorer. Our products are also designed with fallback support so that they work as intended even on older browsers. However, we recommend testing the demos of our products on your intended browsers before purchasing.
How often are themes & plugins updated?
Theme & plugin updates depend on many factors. Security updates and critical bugs are fixed as soon as possible. Updates that improve our theme/plugin framework and bring new features are made available frequently.
What are the hosting/server requirements for MyThemeShop products?
Our products work with all hosts that support WordPress. To ensure the best performance from our products, make sure that your host supports the latest version of WordPress, MySQL 5.6 or higher, and PHP7 or higher. If you have trouble in choosing a host, our blog has reviews of popular WordPress hosts.
Do the MyThemeShop products work with WordPress Multisite?
Yes, our products are Multisite-compatible.
Are the themes and plugins translation-ready?
Yes, MyThemeShop themes and plugins are fully translatable. Many products are also compatible with WMPL. You can use our free translation plugin to translate our products.
Do you include Photoshop PSDs with your themes?
This special membership plan subscribers do get PSD files of the themes. The theme colors and some design features can be changed from the theme control panel itself.
Do MyThemeShop products work with WordPress.com?
WordPress.com, or hosted WordPress has many limitations. Unfortunately, our products will not work with WordPress.com based websites unless you are on a Business plan which WordPress.com offers. It’s recommended that you use a self-hosted WordPress installation to use our themes. To learn how to install WordPress, follow the instructions on this page - https://mythemeshop.com/blog/wordpress-installation/.
What payment options do you support?
You can pay for any MyThemeShop product through PayPal, Credit Cards, and International Debit Cards.
What is your refund policy?
MyThemeShop offers all its customers 30 day refunds on all products. We care for our customer's happiness and want to make sure they are happy and satisfied with our products at all times.
Our products are digital and are subject to the Directive 2011/83/EU of the European Parliament and of the Council of 25th October 2011 on consumer rights. What that directive means is that digital products which are downloadable, are excluded from the right of withdrawal and are not eligible for refunds under the law. However, we believe that customers should not pay for products that do not solve their problems. For this reason, we do provide refunds to our customers when our product is broken or does not work as promised. But, to prevent abuse of our liberal refund policy, we reserve the right to refuse refunds at our discretion.
We want to keep our refund policy fair for our customers. For this reason, we want you to understand your rights regarding refunds and the conditions under which we might refuse those refunds.
We thoroughly test our products for any potential issues and expect them to work on your website perfectly.
If you face any issues with our products, we suggest you take the following steps before requesting a refund.
- Check our video tutorials and extensive documentation for the specific product to find answers
- Check if your WordPress installation meets the technical requirements of the specific product
- Search for your issue on the MyThemeShop Forum And start a new thread to ask a question
- Ask for help from the support staff by opening a support ticket here.
Note that most products require some setting up to work as desired. An error message during product usage may be a sign of improper configuration, and we would recommend properly setting up the product by reading the documentation.
Initiating a refund from the payment provider or issuing a chargeback will not speed up the process of your refund, as we reserve the right to hold refund requests.
If you follow all the above steps and even our support staff is unable to solve issues with your product, we will gladly refund your purchase. Please note that the time to request a refund is under 30 days from the purchase of the product. After 30 days, we won't be able to process any refunds.
If you have any doubts before purchasing a product, contact our sales team or create a support ticket. We will be happy to answer any pre-sale questions. Make sure to include as many details as possible about your server and hosting configuration for our staff to evaluate.
How do I cancel my MyThemeShop membership?
You can cancel your membership from inside your MyThemeShop account. Log in using this link and navigate the to payment tab to cancel your membership. If you paid using PayPal, you can cancel your membership through PayPal as well.
How can I get support with a theme or a plugin?
The Support ticket forum is the primary method of support we offer. If something isn’t getting resolved via the forums, feel free to email us and we will try our best to help you asap.
How long will I be able to get support on a theme/plugin I purchased?
All extended membership purchased using this Cyber Monday Offer come with one year of premium support. Support can be renewed for another year with the renewal of your membership.
Does support cost extra for any services?
Eligible customers get support for free. However, there are extra charges for customization. If you are interested in having a product customized, email us.
Can I still get support if I cancelled my membership?
You will lose access to support once your membership expires. The day your membership expires is not the same as your cancellation day.
If you purchase a one year membership and cancel on the 300th day, you will still get support for the full 365 days. After the subscription period, there will be no support provided and the access to the products is also revoked automatically.
Can you migrate or set up my site for me?
We provide migration, installation and other services for a fee. Please email us if you require any of these services.
Are there any video tutorials available?
We have a small but growing library of video tutorials available which can be accessed here: https://community.mythemeshop.com/tutorials/