Pre-sale question and answer

Can I use a MyThemeShop theme on more than one site?

Yes, a MyThemeShop license grants you the rights to use the theme on more than one site owned by you. For using our themes on client's site, you need to purchase the Membership plan.

Can I customize the theme?

Our themes all come with an options panel that allows you to easily customize your theme. You can also make your own code edits or design edits using the included Photoshop PSD files. You don't need to credit or link us back.

Will the themes work with third-party plugins?

Yes, our themes are compatible with most third-party plugins. We included the most commonly used features in our themes to further assist with this. We cannot provide support for third-party plugins or tools.

Which browsers are supported by MyThemeShop themes?

MyThemeShop themes are supported by all the latest browsers, and include fall-back support to provide proper functioning even in outdated browsers (mostly).

How often do you update the themes?

We release periodic updates for our themes and our underlying framework to address user feedback as well as to add new features.

What are the hosting/server requirements for MyThemeShop themes?

Our themes work with almost every host out there, but to be sure, please make sure your hosting supports the latest version of WordPress, MySQL5 or higher, and PHP5 or higher.

Do the themes work with WordPress Multisite?

Yes, our themes are Multisite-compatible.

Are the themes translation-ready?

Yes, our themes are translation-ready. Your themes are supplied with a language .po file. You could translate it to your own language using this tutorial >> How Do I Translate a Theme To Another Language

Do you include Photoshop PSDs for all your themes?

All of our premium themes include Photoshop PSD files, however, our free themes do not.

Do MyThemeShop themes work with WordPress.com?

Unfortunately, our themes do not work with WordPress.com. You need to have a self-hosted WordPress installation, please refer to this link for installation instructions - http://codex.wordpress.org/Installing_WordPress.

What payment options do you support?

Currently, we offer PayPal for all our plans.

Account or Post-Sale Questions

What is your refund policy?

Due to the digital nature of our products, we cannot offer refunds for purchases made through MyThemeShop.

Why haven't I received my receipt or login information?

If you have just ordered your theme, there may be a slight delay in the order processing or in the email delivery to you. Please check your spam folder in case, and if you haven't received them in a timely manner, please contact us and we will happily assist you.

Why can't I log into my account?

The only reasons you would be unable to log into your account are an incorrect password, or account termination due to fraud.

Where are the products that I purchased in my account?

If you completed the order successfully, the theme will be present in your account. Please login from here https://mythemeshop.com/go/member You can find the theme under Active Resources section in the Member's Area. Please refer to this image: http://i.imgur.com/AnvU5wQ.png

How do I set my forum avatar?

Our support forum uses Gravatars. If you have a Gravatar set for the email address you used to create your account, it will automatically be used. If you do not have a Gravatar, you may sign up and create one here: http://en.gravatar.com/

How do I change my billing information?

We do not store your billing information on your server, all changes would be done at your payment processor (such as PayPal).

How do I buy a new theme on my existing account?

You can browse themes and purchase them after logging into your account.

How do I cancel my MyThemeShop membership?

You can cancel your membership through your account's payment tab, or directly through PayPal.

What happens when I cancel my MyThemeShop membership subscription?

After cancelling your MyThemeShop membership, you will not be billed again for access to our themes. However, after the conclusion of the last month that was paid for, access to themes will be suspended. If you choose to purchase a membership again in the future, you will need to pay the signup fee again.

Can I still use themes after I cancel my membership?

Yes, you can still use themes you've downloaded forever. You will not have access to updates or be able to re-download themes.

Support Questions

How can I get support with a theme or my account?

The support forum is the primary method of support we offer, but platinum users can also email us.

How long will I be able to get support on a theme I purchased?

We offer lifetime support on our premium themes.

Do you provide phone or live support?

We do not provide phone or live support at this time.

Does support cost extra for any services?

Most of our support is free, but if you require customization services, these can be performed for an extra charge, please email us if interested.

Can I still get support if I cancelled my membership?

Unfortunately, if you cancel your subscrption, you won't be entitled to any support or updates.

Can you migrate or set up my site for me?

We offer some services for setup and migration, please email us if you are interested.

Can I get support on a free theme?

We have a community section in our support forums for free themes, but cannot offer additional support.

Why can't I access the support forum?

Please ensure that you are using the correct password and that you have created an account.

Are there any video tutorials available?

We have a small library of video tutorials available which can be accessed here: http://youtube.com/mythemeshoptube

Got more questions?

I've got a question(s) which is not listed on this page.

Please feel free to contact us and we will try our best to answer your question. Contact Us.